Spa Living Gift Certificates




Purchaser of a Gift Certificate
 

 
1. Ordering a gift certificate : Gift Certificates can be ordered online by sending an e-mail to us on reservations@spaliving.co.za or contacting us on 086 111 8888.
 
2. Payment : Gift Certificates can be paid for by credit card, direct deposit or an electronic transfer. Proof of payment must be faxed to 011 447 2010.
 
3. Dispatch of Gift Certificates : Gift Certificates are only dispatched and delivered on weekdays between 8am and 5pm.
 
4. Specific Delivery Dates : Should you wish to have a Gift Certificate delivered on a specific date – like a birthday – please advise the date and we will ensure that the Gift Certificate is delivered on the specific date (Please note this is only Monday to Friday and with a minimum of two days notice for courier. Specific Delivery dates cannot be guaranteed using the SA Postal Service)

5. Delivery Options : Delivery can be made by using the normal postal system through the SA Post Office (complimentary) or speed services, counter to counter option at the extra cost of R 25.00. Certificates can also be couriered at an extra cost of R 45.00 to the following major centres : Johannesburg, Pretoria, Bloemfontein, Durban, Cape Town, East London, Port Elisabeth and George. All other areas are
R 95.00 per delivery.
 
6. Delivery times : Same day delivery is not possible. Delivery in the major centres will take between 1 -2 days using the courier option. Delivery to other centres will be within 3 days using the courier option. Delivery time using the SA Postal Service cannot be guaranteed but a guideline of 5 to 10 days can be used.
 
7. More than one Certificate : Should you wish to buy more than one gift certificate with different addresses, please send us the separate addresses and we will ensure that each recipient receive their gift certificate as stipulated by yourself.
 
8. Administrative Cost : An administrative fee of 5% per transaction will be added.
 
9. Cancellations prior to dispatch : Cancellations made prior to dispatch of the certificate is subject to a cancellation fee of 10% of the total certificate value.
 
10. Cancellations after dispatch : Cancellation made after the dispatch of the voucher is subject to a 100% cancellation fee.
 
11. Bulk certificates : Should you wish to buy gift certificates in bulk please contact us on 086 111 8888 or reservations@spaliving.co.za.

 
Recipient of a Gift Certificate
 

   
1. Validation period : Your Gift Certificate is valid for 12 months from the date of issue.
 
2. Exchanges : Certificates cannot be exchanged in whole or part for cash.
 
3. List of Spas : The list of participating spas is subject to change, please visit the home page for up to date listings of member spas.
 
4. Terms & Conditions : Certificates are subject to the terms and conditions of the participating spas
 
5. Bookings : Pre-booking is essential and subject to availability.
 
6. Gift Certificates are transferable
 
7. Should the spa that you wish to visit, not be on the list, please contact us on
086 111 8888 or reservations@spaliving.co.za and we will contact the respective spa, so facilitating the booking.